Prodigy Education
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Good Experience re; Billing
I was not happy with the fact that kids who pay can advance faster in the game compared to their peers who didn't purchase a monthly subscription. Common in games but as this is used extensively in my child's classroom, I felt it was unfair. I decided to cancel the membership, sent a reply to the email I recieved confirming this month's payment stating I wanted to cancel expecting to be passed around and given a complicated process. Within minutes, I recieved a personal email stating that I would not be billed further. Getting a prompt action on this matter outside of office hours with no hoops to jump through made for a very pleasant experience.