Paisley Freight
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You'd be better off walking to collect it yourself.
Before you read this review please know I have NEVER in my life left any feedback for a company before but, this was so bad I had to. I paid for the service through eBay, and it all started well with the collection on time and the tracking showed the bike had arrived at the hub but, then that status was changed to cancelled. I waited for two days before getting in touch and was told by the 'supervisor' that delays were understandably possible due to the pandemic, which was fair enough. I was told if the status hadn't changed after the weekend that I should get back in touch. Emails to and forth, until I was told if it hasn't been located by Friday (over two weeks from ordering) then it wouldn't be found. I was offered £50 compensation for a combined bike and shipping cost of £250. When I challenged this I was told I hadn't paid for additional insurance and therefore wouldn't be covered, and that the £50 compensation was at the 'supervisors' discretion. As I hadn't recalled seeing this option, which I would have taken by the way I did a little digging and I couldn't see the option to take out this cover on my order / confirmation journey. Again I challenged this and was advised that because I booked through eBay that option wasn't available to me, and that had I wanted the cover I should have gone to their website - although still the same service and the same price......! To wrap this up before you dose off... the supervisor asked to speak to me, and well she basically gave me a such a row, she'd have made a budget airline customer complaints department blush.... all I wanted to know was the whereabouts of my daughters new bike...... I have since spoken to some of her colleagues and it became clear I wasn't alone, and that she regularly became quite animated! My final email to them was to ask which auction they sent their unclaimed / unidentified packages too - no reply! However, the bike did then arrive two days later exactly one month after it should have.... yes I thought that was a little fishy too! Looking at other reviews when it's good it's good but, when it's bad it's horrible. Don't get me wrong I am delighted to have the bike but, others aren't so lucky!