anna

Jul 15, 2025

Very disappointed with Flixbus - we will never use it again

We bought tickets on the Valencia-Leon and Bezier-Valencia routes and paid extra for luggage and special oversized cargo to carry disassembled bicycles in cases (the dimensions corresponded to the 240 cm limit as stated on the website). We wrote to Flixbus support in advance to clarify the permissibility of such transportation - we received a clear confirmation that bicycles in cases can be carried in the luggage compartment if we pay for special luggage. The first part of the trip (Valencia-Leon) went smoothly - the bikes were safely placed in the luggage compartment. On arrival there was some damage, but we decided not to file a complaint (which we now regret). However, on the return route (Bezier-Valencia), the driver refused to board us, citing the prohibition of transporting bicycles, despite all paid options and correspondence with support. As a result, we stayed overnight in a foreign city, incurred additional costs and stress. We contacted support immediately after the incident - the refund turned out to be only partial, despite the fact that the service was not actually provided. Flixbus absolutely does not care about the consistency of its information and the actual actions of its staff. Even with written confirmation from support, it is impossible to feel confident. Conclusion: we will never use Flixbus services again and do not advise anyone. Lost money, wasted time and stress - not worth it. Bypass, especially if you plan to travel with something a little more complicated than a backpack.