Sears Home Services
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THe WORST EXPERIENCE!!!!!!!
THe WORST EXPERIENCE!!!!!!!! CUSTOMER SERVICE IS BELOW GROUND ZERO!!!!!!!!!!DO NOT WASTE YOUR MONEY!!!! Cinch sent a technician from a local HVAC Service called EMS Home Services to my home to check my AC Unit. First the technician told me my outside unit was in good condition with no issues(during his diagnostic review). Secondly his concerns were the air from the vents were not as cool as it should be. He reported to me the air was mixing with the air in the attic and this needed to be addressed. No leaks or low refrigerant was indicated from my outside unit. In fact he stated the outside unit was in good condition. He wrapped up his service and did not leave an invoice and or a list of issues that needed to be addressed that we discussed prior to his leaving. Instead I got a list of issues (via email)that were not discussed during his visit and every single one was not covered by my contract. I attempted to request a different technician/company and I was told no by the global location. ALL CALLS ARE SENT TO THE GLOBAL LOCATION and THEY ARE UNWILLING TO HELP YOU. PEOPLE BE WARNED STAY AWAY FROM THIS COMPANY!!!! I am a verified customer of 10 years. Use the service once prior to this. THe TECHNICIAN SUBMITTED ALL SERVICES THAT ARE NOT COVERED. THis is quite popular if they don't find any billable services!