Hyatt Hotels
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DON'T TRUST HYATT'S RATE GUARANTEE.
DON'T TRUST HYATT'S RATE GUARANTEE. I booked 2 rooms on the Hyatt Regency website, which has a rate guarantee that they offer the lowest price on the web (and promises to honour the lower advertised price and a credit worth an additional 20% of the difference in price). I found a better room for the same hotel (at the same hotel) at another hotel booking site and filed a claim with Hyatt Regency. Hyatt first gave me the run around and then, after 3 emails, said the room on the other website wasn't exactly the same as the one I reserved with them (IT WAS A BETTER ROOM!!!). DON'T BELIEVE THE RATE GUARANTEE AT HYATT REGENCY.