Customer

Jul 15, 2025

Halfords Alperton

Halfords Alperton. Awful experience. Arrived at the store around 17:30 (15th July 2025) with my 5 year old to check a bicycle - Apollo Squad 16inch 1. Could only see three members of staff in the whole store (a large store) 2. Approached a member of staff that showed up on the bike area (he didn’t approach me) and he told me that he was helping another customer on the other side of the store and I had to wait. Then proceeded to tell me with a very assertive tone (borderline aggressive) that my son could not ride the bike, only sit on it. Ok I understand, but the tone of voice….. my son looked at me with such a sad face :( by the way all the bikes are chained so I had to wait for assistance. 3. Waited about 10 minutes. 4. Spotted this member of staff a few aisles down replenishing stock on shelves. Forgot about us of course. 5. We were totally ignored by this guy. 6. Went to the cashier and asked for help, member of staff told me I had to speak with the colleague on the bike area, there was a staff member there but she had a queue of 4 people waiting to see her. What an absolute joke. I have been a customer of this branch for over 10 years but never had to actually ask for help, I usually go in, get whatever I need, pay and leave. I had a horrible experience with my son in this branch that I will never come back. Will give the Ruislip branch a try but I’m not holding my breath. Still considering if I should actually give Halfords another chance. Decathlon is way better and I never had this sort of customer experience there.