TUI Cruises
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Potentially Illegal sales practices
Having recently cruised with Marella my family were looking forward to booking a new trip however we were very disappointed that during the booking process which only took a few minutes the confirmed price suddenly went up by over £1,500 as we went to pay by card. A message appeared saying "unfortunately the price has increased during the on line booking process". We entered the exact details again and the lower price was displayed on the website and summary then guess what, as we went to pay it shot up again by over £1,500!!! At this point we contacted TUI who said the prices do go up and down during the booking process, this seems like false representation especially at such short notice (minutes) and by over 30%. We checked again to see if the lower price was still on their website and it was so yet again received a price breakdown confirmation only for it to rise by £1,500 at the point of payment. We are going to inform Trading Standards as we kept date stamped screen shots however hope in the mean time this acts as a warning to other potential TUI Marella Cruise customers. At best TUI are time wasters though potentially illegal!!