Hyatt Hotels
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Don't stay here!
Unfortunately, the most recent stay was a horrible experience. The front entrance of the hotel was dirty.Our room was ok to say the least, you can definitely tell how poorly it has been kept. The bathroom ceiling had unknown stains, same with the room walls. The duvet had several stains but what the worst part was in the morning of our check out there was a cockroach crawling on the walls, we panicked and my husband jumped into action by grabbing it with a paper napkin and placing it in the bathroom trashcan. Upon our checkout, we let the front desk know, who promptly said we cannot give you a refund without inspecting the room, never did I once asked for a refund, all we wanted was to get out of that place as fast as we could but anyways they proceeded to tell me that they were going to inspect the room and give me a call. Guess what, the miraculous came back with nothing? And suggested we probably brought it with us? Really? We have a picture of the it but I guess we needed to cockroach to stay in place, not move so that they could validate this is what it was. But its obviously that they will not admit to that but I'll make sure to never book here and will hopefully you will not either.