Available Car
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Worst experience at available car castle Donington
I was given a date and time to collect the car I had purchased from available car. I was given the 3pm slot. I arrived and eventually sat down with someone at 3:45. They informed me the car was ready so we went out to inspect it before signing the agreement. We were told they were replacing the windscreen so that is why we were asked to come another day to collect. We went out to inspect the car and the lady that was helping us came out and checked the windscreen and realised there was a crack in the same place it had before they “replaced it” it was very clear it had not been replaced so the car was not ready for me to take away! We were asked to come back at 6-6:30pm which we did. We had still not been seen to so I asked how long it will be they replied we don’t have anyone who is free to come over but we will see what we can do. We were then told it is taking longer then expected as they had “lost” the keys to the car and are now trying to locate them! At this point we were very frustrated. We were eventually seen at 7:40pm. There was no compensation or any sense of accountability taken as they kept passing the blame on to other people. This was supposed to be a happy occasion which turned into a nightmare. I will definitely think twice about purchasing a car from here nor would I be recommending this to anyone! I was given a care freshener as a “sorry” which I was then told this comes with every car purchased! So again another lie from the team! All they had to do was be honest with us or give us a courtesy call to say the car isn’t ready instead they had us drive down to then be sat around waiting for hours!