Hulala Home Inc
Read all reviews for Hulala Home Inc →
Excellent customer service
It's rare to find a company that takes their customer's concerns seriously, however small it may be. I bought a dinning set through Home Depot and it has a small chip on the table. It bothered me even though it was in obscure area, not noticeable, unless you look closely. So, I wrote to the costumer service and heard back promptly from Cheryl. She listened to my concern and tried to find a solution. Even though it was smallest of problems she took it seriously and left no stone unturned. In the end even though my problem was not solved, it left me feeling heard and grateful to her. She offered small compensation for the chip and I appreciated that even though I would have been perfectly happy without it. Afterwards, she even took time to follow up to ensure I had received the compensation. Overall, the whole experience was excellent and it made me realize that I still had faith in humanity. It's important to hold companies to high standards and expect products they sell to be as advertised, after all we pay for it. However, if we step back and look at the big picture, we are only humans and we all make mistakes. So, being mindful of that, I think it goes a long way as to how a company approaches a problem or mistake. Thus, based on my experience I would say Hulala Home is an example of an excellence in customer service. Thank you to Cheryl for all your hard work.