Reiss
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I purchased four items from Reiss
I purchased four items from Reiss, which were delivered in two separate parcels. I returned them the same way—two parcels, matching how they were sent. While the first return was processed, I’ve now been waiting over four weeks for the refund of the final item. Despite multiple follow-ups, I’ve received no resolution and no refund. This is completely unacceptable. Reiss was quick to take my money at checkout, but when it comes to issuing a refund, they’re unresponsive and dismissive. It feels like my money has been stolen. Returning items should not be this difficult, and no customer should have to chase a refund for over a month. Think twice before shopping here—not only is the customer service lacking, but the quality of clothing is not worth the headache. Also they are over priced and the quality is below average. A complete rip off in every way I will never purchase from Reiss again.