Edgcumbes Tea & Coffee
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Disappointed, Premium Priced Coffee in Plastic Cups!
We have been loyal customers of Edgcumbes for many years and purchased £100s of products over that time. We recently went for coffee at the cafe in Ford only to be met with rudeness when we asked for proper porcelain cups rather than the plastic cups we were given. We were told that in future we would only be able to have plastic cups (recycled plastic) and not have the choice to have a porcelain cup for our coffee at the cafe. As a result of this experience, we considered it appropriate to give customer feedback as suggested on Edgcumbes website. We did so because we imagined that we may not be the only customers disappointed to pay a premium price for coffee served in a plastic cup. We have now received a positive response from Edgcumbes stating that it is fine for customers to request porcelain cups in future.