Gate 1 Travel
Read all reviews for Gate 1 Travel →
This company is an absolute joke to…
This company is an absolute joke to deal with. My mother and brother had a reservation for a trip to Africa and spent over $8,000 for the trip. About 3 weeks before, my 88 year-old mother. who I was going with had to have open-heart surgery and is taking time to heal. We called 16 days before the trip to change the name to mine (the bother/other son), since all they would do is offer us a 10% credit, this guy Jose seemed genuinely concerned and said that as long as we make the change by the end of the following dat, we could change the name for $50 fee. Well, today we called, my brother spoke to that same agent the told him about the name change policy that he had made a mistake and could not and would NOT change the name. He wouldn't let us speak to a supervisor (because clearly, he was new and didn't want to get in trouble) and he had to intention of lifting a finger of doing ANYTHING to help us. We called back and calmly spoke to another guy; who also had no intention of helping us and hung up in our face. A THIS COMPANY IS DISHONEST and it shouldn't be a surprise that we will never even consider or recommend anyone use.