Sears Home Services
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Sears home services is a SCAM!
I had a refrigerator issue. you can't speak to a human, only schedule online or phone (press 1, 2 etc.). The technician was prompt and courteous. He spent about 2 minutes diagnosing I needed a new compressor. $1400 or buy a new refrigerator. I said I wanted a day to decide. Unfortunately I couldn't call him back so I made a new appointment. I decided to fix it since it was an expensive refrigerator. He ordered the compressor and had it drop shipped to my house. When the day came to install it, the system cancelled my appointment saying the part wasn't there, IT WAS. It was reschedule and subsequently rescheduled FIVE times. I eventually bought a new refrigerator. Now comes the hard part, trying to get a refund on the $1400 compressor. The first thing I needed to do was return the compressor at my cost! $65. The instruction were contradictory but fortunately I did the right thing. After shipping it back I went to their web site to enter the tracking info where it then told me to submit a photo of the package. DUH, I already sent it back like they required. We will wait and see if the refund gets processed.