Optima Legal
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Excruciatingly poor
Excruciatingly poor. The company uses a portal which provides no notification that action is required either by email, text, WhatsApp or any other useful notification system. Optima also sent me an incorrect completion statement yet without sending an amended statement, simply posted in their portal a revised settlement figure, thereby implying that any delay in payment (and therefore completion) would be seen as my responsibility. In the end, I paid the settlement rather than face trying to reclaim the hundreds of pounds of extra interest I would have been charged had completion not progressed on time. At one point I asked for my case to be raised to managerial level but was simply ignored. The company's portal system does provide secure communication; but it is extremely unfriendly and seems to operate for the purpose of company efficiency and employee convenience as opposed to customer service. AVOID. AVOID. AVOID.