Livia Boutique
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Absolutely horrendous experience…
Absolutely horrendous experience ordering a dress from Livia Boutique. Ordered a purple dress for a wedding. When it arrived, the material felt SO cheap and the dress smelt very plasticky. For reference it was £55. When I emailed to request a refund I was then made aware that this was not possible. I was first offered a 10% partial refund which I challenged. I was then randomly offered £11 back, which I again refused. I was then told by someone different that I could get a refund and the cost of shipping would be £7 which was fine. Then I was told this was untrue and that “as an exception I could get £17 back and as a gesture of good will I could keep the dress and gift it to someone else”. Laughable. I then demanded a full refund and was told that I would have to send it back to china and shipping would be between £20 and £30. I then threatened further action and have heard nothing since. A total scam. AVOID, AVOID, AVOID.