T.U.K. Footwear
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Extrememy dishonest company that will…
Extrememy dishonest company that will not provide an actually working size guide and will refuse to exchange your shoes for another size. Make sure you're ordering from an EU or UK website if you're from Europe cause they don't have a free return policy even when they obviously have a wrong size guide. Their size guide suggested me to purchase a US size 5 when I'm a US size 8. Since the website was unclear on whether I was buying from the US or UK website, it turned into confusion. Every single serious zwebsite has a link to your region's website appearing if you're surfing from a too far region. Their shoes cost me a total amount of 140€ and I never got one cent back. When I offered to sent back the unfitting shoes, they told me to send it at my own cost. To the USA. When I had paid already 60€ of taxes and shipping yet on top of the bloody shoes. It was costing about the same price. I refused then realized they shouldn't even have sold me anything since they have a UK website. I end up with tuk shoes laying in a box, bran new, never worn. Total shame. And just imagine the mess when I can't even ship it to the UK when they are the same company. Global warming you said ? They don't give a damn. All they offer is a refund in store credit (to get the same size problem ???) and me to pay for shipping on top of it. Those people are just dishonest. I offered to ship back the shoes cut into pieces in a sandwich and I let them chose the sauce cause I'm a helpful person. Those are not. Don't buy from them. I know tuk since 20+ years. Never seen such a disappointment and a bad customer service.