Nick

Aug 31, 2024

I am deeply disappointed with Aegean…

I am deeply disappointed with Aegean Airlines and the way they handled what was supposed to be a special and memorable trip. My spouse and I were traveling for our honeymoon to Indonesia, with a connecting flight through Athens. Despite arriving at the airport well in advance and checking in on time, we were stopped at the final gate and told that we could not board the flight because the plane was full. The representative at the gate was incredibly rude and unsympathetic, even after we explained that this was our honeymoon and missing the flight would ruin our entire trip. To make matters worse, we received no assistance or alternatives from the airline. Our checked baggage had already been loaded onto the plane, so we had to waste time retrieving it. In the end, we had to purchase new tickets to Athens with another airline, which cost us €1,195.88, adding unnecessary stress and expense to our trip. What is even more frustrating is that it has now been months since this incident, and despite numerous phone calls and multiple emails and reminders, Aegean Airlines has not responded to our complaint or request for a refund. The lack of customer service and the disregard for our situation is truly unacceptable. I expected better from a reputable airline, especially during such an important trip. I would not recommend Aegean Airlines to anyone, especially if you're planning a special trip. The experience was a nightmare, and the customer service has been nonexistent. Save yourself the trouble and fly with a different airline that actually values its passengers.