VOXI Mobile
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Disappointed
I catch a great deal months ago, I was very happy with my plan. However, I have been suffering with some scam. So I ordered a new card, I received a message from VOXI saying “ Sorry, the payment for your next 30 day plan didn't go through. Sign in to voxi.co.uk and update your payment method in the next day or you'll be opted out of your plan. We will try to take payment again tomorrow.“. I opened my app bank account and there was money in, I left it as I thought this message was a scam. Unfortunately, 2 days after I couldn’t make any calls or send any messages. I contacted VOXI and I explained the situation as on my account I couldn’t find my plan. They didn’t bothered to help me and want me to pay from regular £10 to £35 (which I didn’t accept it). I already ordered a new card from SMARTY same plan for £15 instead of £35. So I’m leaving with me my daughter and internet plan. That’s disappointing that they don’t support their own costumers. Update from the reply: I did contacted the social media straight away, but the help was 0. They told me to buy a new plan, which I’m obviously not interested! I already order my new SIM card from Smarty.