Gate 1 Travel
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Worst service, call system, and hours/days on hold/callbacks. No one knows what they're doing.
If I could, I would give this company a negative 10 and I haven't even left yet. I signed up to go to Portugal/Spain in October. I won't go into detail about the dates/times I've tried to talk to someone at the company. I'm suppose to leave in 5 weeks. I called about flights, they haven't assigned any to me although my travel partner had to pay $400 additional money to get a seat. The American Airlines told me I am not booked. My partner paid another $400. My1st call to Gate 1 rep said our flights were cancelled-that was not true. She thought I should book flights that cost 3x's the amount and would bounce me all over Europe so it would have take 3 days to get there. I said no. My partner paid more money and instead of getting the seat she wanted for the trip, the return flight took her to San Francisco instead of Sacramento which is our hometown. They tell you they will call you back but they don't. I started at 6am and it's now 5pm and there's been no callback. This has happened for the last 4 days. The airlines told me they never booked my flights. I was suppose to have 6 callbacks over 4 days & only 1 callback was made to me. Now tomorrow I'll start this nightmare all over. I paid for my vacation months ago and I've received nothing but waiting and waiting, bad info, asking for more money and no air itinerary. If you haven't already joined this nightmare, run. I've travel all over the world for years. I have never been treated like this. If you aren't staying on top of your reservations on a daily basis, you should be. I don't understand why if you're traveling with someone, they won't deal with you as "traveling partners" like all the rest of the companies do. There's something called a conference call which they will not do. It makes is so simple. It usually takes me 1-2 hours to book everything from the beginning and you're done with other companies. I suggest you try them. Gate 1 may appear to be cheaper but they are not.