H10 Hotels
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Bonjour Très mauvaise expérience RUBICON Lanzarote
Bonjour Vous trouverez ci-dessous ma réclamation concernant : H10 RUBICON PALACE à Lanzarote ....N'ayant reçu aucune réponse de l'hôtel je vous fais partager ma mauvaise expérience... I would like to confirm my disapointment concerning my reservation 400332 at H10 RUBICON PALACE . The situation in that hotel is unacceptable hereunder you will find some details which I cannot accept : * The buffet : very basic ...food , like in a bad cantine...very basic products ...industrial cooking ....no taste and very poor choise ( 1 meat and 1 fisch ). * No fresch bread , croissants and pastries : industrial bad quality ( in the BUFFET and GASTRONOMIC restaurant ) ! * No fresch fruits in the BUFFET. * Butter : 1 out of 2 it was melt and tasted baddly. * In the BUFFET only chemical fruit juces... * In the " gastronomic " restaurant the vegetables accompagning the meat or the fisch were wery few ...no presentation effort...and some disches were tastly bad or poor.Even in that restaurant the pinaple came directly from the metalbox... * Most if not all the deserts are industrial bad quality. Concerning the service , I admit that condidering the COVID situation they did what they could but...3/4 of an hour to get the first plate and an extra 3/4 of an hour to get the 2nd plate ....seems a bit long at the most considering that the hotel had only 20% occupation... Another VERY disapointing point was the " heated " swiming pool....temperature measured : 23° celcius ( same as the other pools....) and as I asked why the temperature was so low....Answer : it is heated at 23°C !!! And filaly for 3 days we had a lory taking off the burnt grass just in front of our junior suite ! Of course the activities were very weak which I can understand but the shows were really very poor... Globally our 2 weeks were disapointing and as I made my reservation 6 months before the stay...we paid the normal price and we got the service for 50%.... For H10 ( considering the 5 stars ) the situation is really unacceptable even with the COVID situation... I thank you in advance for your answer. Best regards N.B : Positiv point : junior suites are OK....