Warner Leisure Hotels
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Thoresby Hall fly invested
We recently stayed at Thoresby Hall. Wonderful building and great entertainment BUT On the first evening in the theatre we were bombarded with flies. They were in our drinks landing on us, we were continually batting them away. One guest went to complain and they were told they were aware of the problem. We continued to have flies in our drinks every evening and resorted to putting our mobile over our glasses each night. On the Sunday evening i asked the bar staff how they were putting up with it. Their responses was as long as we don't look up we can cope. So i looked up OMG SHOCKING i went to raise a formal complaint with manager. He said we are aware of the problem. I explained about all the flies in our drinks and how could they allow the bar to continue to serve drinks and prepare food. His response was the flies don't go in the kitchen area, i said are you having a laugh? He took my name and room number and was going to take another look. That evening the bar was closed and an announcement was made that the bar would only serve bottled or canned drinks Monday morning the bar had been emptied and we were told the area was to be fumigated. From the 20th September to now i have not had a response from Warners at all. Staff actually thanked me and one said its a shame it had to take a guest to complain to get something done as its been going on for sometime. Totally spoiled the weekend This is disgusting I have photos but don't seem to have facility to attach them here