TUI Cruises
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Terrible
Terrible, 3 cabins, 2 itinerary changes, 1 damaged suit case. Before we embarked we were informed by a passenger that the itinerary had changed, no notification from the company. Received one good case then later in the day Received one damaged case. We came for relaxation and recuperation. First cabin had rust all over the ceiling we were told no other cabins were available. Slept in masks for 3 nights because my wife was recovering from 2 breast cancer operations and I have been diagnosed with a heart problem These points were made to reception but they didn't care. Amazingly 3 days later another cabin became available later that evening the cabin flooded from the toilet. Again no cabins available and we had to sleep in masks with blankets on the floor and a fowl smell. Amazingly Again after a meeting with a manager another cabin became available, I asked why this cabin became available and was told the family had left the cruise for personal reasons. I later found out that this was incorrect. The cabin was located at the very rear of the ship. Up to 11.30pm you could hear the noise from the theatre 2 decks below and on a shore day from between 3&5am while docking the cabin would shake as if a earthquake had hit. We accepted defeat and accepted our lot we slept during the day and because we didn't complain Marella have reduced the compensation they have offered us which amounts to £8 per day which we have not accepted. I would urge any passenger no matter how small the problem report it immediately. We have returned from this cruise exhausted and very disappointed.