Klass Wagen Portugal
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We were supposed to get a Skoda SUV and got a bad Fiat
We were supposed to get a Skoda SUV and when we got there it was a Fiat Lupo Estate. Not really an issue? Well it was battered on every body panel and a high mileage car. We took photos before leaving and a video walk around. During our stay after hiring this from Faro in Portugal we found a few issues with this car. One it was dangerous. If you was feeding onto a single carriageway it would sense you crossing lines and auto steered towards oncoming traffic. Next issue was climbing off roundabouts onto inclines. The car in first gear was trying to stall itself so you were double clutching to make it go. After this happened twice on consecutive days the engine warning light on the dash came on. Was that the end of it? No… When we returned a guy checked the car damage against his phone then tried to blame us for all the damage. Well that didn’t work as we had all the photos and a video walk around with a talking description. Once we showed him all this he climbed down. In effect he was trying to scam us. I urge everyone to take photos and a video before taking the car off the hire car fourcourt. After a response from Klass Wagon I’ll just reply back. So you are happy to take money for a car requested but then give me an inferior model but give me the option to upgrade to something we were expecting at more cost? Not that we were given the option to upgrade by the staff. You said that the lane assist can be turned off which isn’t true on this model. You can alter the sensitivity but even low is still unsafe on Portuguese roads. Lastly I find it hard to believe you have no record of damage when the guy on return walks around the car looking at his phone and cross references with it. It’s a strange policy to prove after use that you didn’t do the damage. I strongly suggest you find a better system. As for technical support that’s ok but if you are returning the car and have a plane to catch you aren’t going to stop and miss your flight.