Mobile Direct
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SCAMMERS!!!
SCAMMERS!!! Absolutely appalling customer service. I recently ordered apple airpod max's however the item was damaged, USED and faulty, I tried to contact them regarding this issue to which they said to send them back which is what I did. When they received the headphones they didn't contact me for around 3 days, so I had to contact them instead. Their response to my issue was to simply accuse a 18 year old who has been saving up of fraud, the only people that are committing fraud is the company itself. I cannot fathom or comprehend the stupidity from these workers. When I asked for proof of the serial numbers being different they sent me an attachment disclosing the items shipment, I believe there is a worker pocketing the good items and selling the good ones off and leaving us customers unsatisfied. There has been many attempts to secure a refund but none has been successful, due to there being so many chances for them to give me a refund for their screw up I will be contacting trading standards and I will be taking legal action against this company.