Halfords Retail
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Absolutely useless service
Absolutely useless service. Went to the store in Bedford and as they didn’t have what their website said they had the guy there said he could get it from a nearby store so I placed an order and paid. He told me it would be in store to collect 5 days later. As I didn’t get any update from the Bedford store I called on the due day and got through to the automated service despite ringing the direct store number. Eventually got to speak to a real person who told me the order had been cancelled, no reason given, no one thought to inform me the customer. He then asks if I want a refund! He informed me this will take up to 5 days after he has informed the ‘transaction team’. A total waste of time and useless service.