Hulala Home Inc
Read all reviews for Hulala Home Inc →
Customer Service with Empathy and Compassion
I purchased a gorgeous sideboard manufactured by Hulala Home Inc from WayFair. Due to some unfortunate life events, I was unable to assemble the furniture within 30 days of receiving it and instead put it together 36 days later. I noticed that there was a defect in the furniture and reached out to WayFair to see what can be done as far as getting a replacement part. WayFair was unwilling to work with me or even provide me with the info to contact the manufacturer. I found an email address along with the well-written instructions for assembling the sideboard. The company responded very quickly, ensuring me that my inquiry would be addressed. Cheryl and her team expressed compassion and empathy to my situation and quickly resolved the issue by replacing the damaged item at no cost. I am grateful to this company for treating me like a human in this instance, rather than an order #.