Skytech Gaming
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Customer support actually supports you
People are always hesitant when buying pre-built PCs because you're never quiet sure how it will turn out. Unfortunately, I did have an issue with a part, so I contacted Skytech support. The process was painless and smooth from start to end. Timothy N. reassured me that we would figure it out and he took his time trying to help me figure out my problem by using the remote support app (which is great!). We were able to identify the problem (faulty ram stick). With the help of Christopher L., I was able to receive new ram sticks before sending my old ones back (was still under the 1 year warranty, only needed a refundable deposit to make this transaction). The entire team was very responsive and supportive. Most of the process was done through email, but I never waited more than an hour or two for responses. I can't recall the last time I had customer support this good. I highly recommend this company and I will be highly considering them for my next pre-built!