Hilton Hotels
Read all reviews for Hilton Hotels →
Bad experience at Hampton Hilton in Birmingham
Stayed at Hampton Hilton in Birmingham. Nice hotel but unfortunately had a rowdy, loud neighbour. I asked manager to resolve issue and was told it would be best if I move rooms - this was at 12pm. I reluctantly agreed and moved to a room next to a loud air conditioning unit so moved again at 3am. Not a great night's sleep! I complained to Hampton Hilton and i was offered a voucher for another stay at a Hilton Hotel - great. This was on 13 Nov and have still not received a voucher. I emailed the desk 3 times to provide my address to front desk manager Daniella Bichecu and assurred voucher was on its way. It didnt arrive. I called front desk to try and resolve but manager said its now "out of their hands" and unable to help any further. I was told to take it up with Hilton central (?) and provide me with a website address. This has also resulted in precisely nothing. Hampton Hilton could have smoothed over the bad experience but I have the impression they dont particularly care about their guests - first asking me to move and now not fulfilling the promise of a voucher.