Mr G

Mar 21, 2025

Application miss read but quick refund issued

I needed a basic certificate for a visit to a customer site, no actual illnesses or issues, just one of their requirements. Part of my job is to drive either a rental car or a works car or van to get to customers. I declared this in the questionnaire. My certificate request was rejected because apparently I "drive a large van". Something I never said. On the plus side ZoomDoc did organize a refund straight away so that was appreciated.