Skytech Gaming
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Why SkyTech? To build or to buy....
Since most computer afficionados/experts are rarely looking to purchase a pre-build or a machine built by a company, I am going to write this review for those intermediate computer users/builders or the novice. For me personally, I used to build PCs back in the early 2010s when both the hardware and software were very different than it is now. I am sure with enough time and research I could have built my own identical PC for about $100 less, however after considering all options I went with a Skytech build. For me personally, the biggest driver to purchase a Skytech machine was the highly reviewed support team for any PC problems. For the extra $100 in price, I saved countless hours of research time, had zero risk of build error, have full tech support, and a year warranty on the machine. After choosing my build and completing the purchase, I received the shipping information via email in 2 business days. Two business days later, the PC arrived (I live in Northern CA). The packing protection of the product was done very well, both the case itself and all the internal components. Inside of the box was a Skytech folder with information on the machine, a gaming keyboard/mouse, a case cloth cover, and the motherboard accessories. The case came with clear warnings and unpacking instructions (although not personally needed) and the motherboard GPU connections were covered with a label that directs the user to plug in to the dedicated GPU slots. The plug in and first-time boot is what you would expect from a new machine, windows setup and update install. Once I was fully installed and running, my new PC automatically shut itself down 20 minutes into my first gaming session. Upon reboot I discovered the GPU disabled itself from the device manager and required a fresh install of drivers to re-enable. When this occurred the second time after 20 minutes of gaming it was disheartening and somewhat depressing, however I imagine it would have been much worse if that occurred on my own build without any tech support to help me confirm the problem. I reached out to Skytech support and had a dedicated tech support rep assigned to my case in less than a business day. My tech (Dan M.) was very knowledgeable and friendly, worked around my busy schedule, and was able to confirm that there was most likely a hardware issue with my GPU. I do understand that is completely luck of the draw and could have just as easily happened to me if I purchased a GPU on my own. However, since I purchased from Skytech, I didn’t have to deal with the manufacturer. Since there was a chance that the issue wasn’t with the GPU, I was offered the option to ship back the entire build and get a new one. (This would not have been an option if I built it myself.). As a person who generally likes to be safe rather than sorry, I opted to send the whole unit back. I was sent the shipping label to print out, packed up the machine as best as I could using the same materials they used, and I shipped it out. The package made it to Skytech within 2 business days, and they shipped my replacement within 2 business days. The replacement was identical to the original except for a different brand of RAM, but the specs were the same. I noticed almost immediately that the new machine ran much better and I have been gaming many hours a day, for a solid week. While the experience of having to send the first PC back and getting a second one is not ideal, I don’t feel a defective GPU is the fault of Skytech. Not only did that GPU pass all stress tests at Skytech (per quality control slip) that GPU also passed stress tests right in front of me when my assigned tech remoted into the PC to test it. I am very happy they resolved the issue quickly and to my full satisfaction. I simply can’t imagine what I would have gone through if that failure had occurred on my own build, without any tech support or any replacement immediate options. Needles to say, I give Skytech 5 stars and will be purchasing from them again in the future for my kids/family. For those who are interested in specifics, my build was about $1,700 after taxes and has the following: *AMD Ryzen 7 7700 >CPU (w/ custom RGB heat sync) *ASUS Prime X870-P WIFI >MBoard *AS ROCK RX 7800 XT >GPU *Fury Kingston 6000 mt CL32 (16GB X2) >RAM *850W Plus Gold > PSU *Kingston NV3 1TB >SSD *Aquarium type case 2RBG fan in / 1RGB fan out