Webbox Pet Food
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Terrible customer service
Terrible customer service. They sent me a discount code which didn't work so I got in touch with their customer service department to let them know. Michael from Webbox responded and said he would pass on to the relevant department but despite several emails from me in the following weeks to chase they couldn't/wouldn't offer a solution. Why send out a discount code that doesn't work? It should have been a really simple fix. Frustratingly after my email they even sent out a reminder email saying 'Don't forget your discount'...which still didn't work. I have regularly ordered from Webbox without any previous issues but the really poor customer service and disregard of my emails has been disappointing so our dogs will be going back on Wainwrights again.