Affinity Water
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CANCEL- CHECK YOUR DD
We had £112 taken out as a DD which was shocking and unexpected. When we checked our bill we saw that the monthly payments increased by more than half. Affinity water are showing we are using 261,000L of water in 6 months. If you want a comparison our usage was 57,000L in 2023 and 62,000L up to March 2024. We do not have a bath tub nor do we use a hose. We have cancelled our DD because there is no way we are using that much water and I do believe this is a price increase to scam money out of customers. It is a very disgusting way to make money when people are struggling. How does the billing department not see the huge difference in price increase and that something is wrong! Their engineer came and reported there is no leak, please change our bill to our actual usuage.