Hyatt Hotels
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HYATT USA ARE TERRIBLE! THEY IGNORE EMAILS
This rating is strictly only for HYATT USA. I emailed them 2 weeks ago concerning money they are still holding on my credit card despite having paid completely for my stay (help for almost a month now!). I also needed to complain about their rude staff member who fobbed me off on the phone when i wanted him to help me wit my issues (Hyatt Chesapeake). I am shocked that I NEVER got a reply or even an acknowledgement to my email. Very rude, unprofessional and not and a good look to a big chain like Hyatt. Hyatt Europe were nice and helpful on the phone, but understandably could not assist me further on the phone since the issue is with Hyatt USA. I also emailed them my credit card statement to help with the issue at hand, so it has made me quite uneasy that I did not get so much of acknowledgement of my email back. My email was to the CONSUMERAFFAIRS Hyatt email address. Simply because of this I wI'll never give Hyatt my money/ custom ever again, they have left a bad taste in my mouth.