Sears Home Services
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Patrick our technician deserves 5…
Patrick our technician deserves 5 stars. Efficient and got the job done no fuss. The actual company get Zero stars. An absolutely HORRIFIC experience. The entire process was not clear, and we were rescheduled 10 times. We were out a washer for a month and had to spend money at the laundry mat. To be rescheduled 10 times is unacceptable by any standards. The approach they should take is send a tech out to assess the problem, order parts, await til said parts are available, then make a second appointment. Easy. Do Not have the customer explain what they think the symptoms are and have a tech thru text messages, guess the diagnosis! and based on that guess order parts and make an appointment. Makes NO sense. The only reason I stuck thru with them is because They are the company my home insurance uses. If you have a choice, Do NOT use this company. I will also switch home insurance companies just so I don't have to deal with Sears Appliance Repair again!