Aegean Airlines
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Good flight but bad experience with customer service
I recently had a terrible experience with Aegean Airlines. My suitcase was half destroyed during my flight, and despite filing a damage report promptly no responsibility was taken from the company. I couldn't receive any assistance from the airline staff for obvious reasons there was no staff !!!!!. When I contacted Aegan's customer service, I was met with aggressive and threatening behavior. They demanded proof that I hadn't damaged the suitcase myself, even though they hadn't requested any such evidence initially. It became clear that their main goal was to avoid taking responsibility for their negligence. I am extremely disappointed with Aegan Airlines' complete lack of accountability and customer care. I strongly advise anyone considering this airline to look elsewhere. Their disregard for their passengers' belongings and their unprofessional customer service are unacceptable.