RedPocket Mobile
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Marcelo seriously saved the day
This review is for a wonderful customer service representative, Marcelo. He recognized that previous Reps had made the mistake of not taking notes about my situation, and took the time to resolve it completely. His attitude was excellent, kind patient, interested in solving my problem. He truly went above and beyond. What could have been a horrible experience that ended with me being furious and leaving negative reviews, has ended up with me being satisfied and feeling listened to and taken care of. WAY TO GO!