H10 Hotels
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Horrifc Experience
We had reservations at Ocean Maya Royale Riveria Maya Mexico, which is a mid-sized adult-only resort, they moved us to a large family resort which we definitely had no interest in. We were moved without notice which they admit they knew we were getting prior to us leaving our home and could have let us make the decision prior to leaving, but they decided not to contact us. We asked for a refund and they denied it. I asked to have them keep my money and I would pay for a new hotel and asked them to transport me and they won't do that. We were told we would be in a Junior Suite with a king bed at an H10 resort Ocean Coral & T but that was not the case. I asked them to call back to the other hotel to discuss this and they refused. This a game H10 is playing, they place us like pawns to fill more rooms in their hotel with no care for their customers. We met at least a dozen other couples that were also moved from the other two resorts they have in the area. DO NOT BOOK A STAY WITH H10 RESORTS, YOU WILL HAVE NO IDEA WHERE YOU WILL ACTUALLY BE STAYING AND THEY WILL TREAT YOU LIKE CRAP!!!!