Paisley Freight
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Unprofessional, lack of respect and a bad courier service...
Packaged a bike using standard protocol at work, with additional bubble wrap (just in case), in a bike-specific courier box with labels printed on to indicate how the box should be transported. We received an email from the customer saying that the bike has arrived with severe cosmetic damage. The customer went on to explain that the courier had laid the box on its side, ignoring the 'upright only' labels in the back of an SUV. The customer also noted that the courier smashed the box around, despite the fragile labels. We contacted Paisley Freight for an insurance payout, to which they kept putting off our phone calls and emails. They also continue to deny that we have sent proof of the damage, etc. Despite clear evidence to show that we have. We will be seeking legal representation on the matter. In summary, they did not handle the package with care, they were unprofessional when it came to dealing with the incident and ill-mannered towards us as regular customers.