Aegean Airlines
Read all reviews for Aegean Airlines →
Aegean, Worst Airline in Europe
I was booked on Aegean flight from London Gatwick to Athens. Minutes before take-off, the captain realised there was a crack on the cockpit window and the plane returned back to the gate. Obviously the crack had occured during the previous leg and the flight crew did not notice, so we unreasonably wasted at least 2 hours in and out of the airplane. But the ordeal did not end there. All the passengers disembarked and we were advised that we had to wait for another Aegean replacement airplane to arrive from Athens. That meant at least another 5-6 hours waiting time. So I decided instead to catch the Aegean flight from Heathrow that would depart 2 hours later. I demanded my 2 suitcases to be offloaded in Gatwick but the Aegean ground staff told me that it would be impossible to offload them and that all luggages would be automatically reloaded on the replacement airplane. I took their word for it and headed to Heathrow airport to catch my alternative flight to Athens. Upon arrival at Athens airport, I went to Goldair Handling desk and gave them my house address in order for the 2 suitcases to be delivered upon their arrival with the replacement airplane (that would arrive later the same evening). Guess what, the 2 suitcases have magically disappeared from the face of the planet. Thousands of euros in personal belongings lost with no excuse and no compensation whatsoever. I am totally disgusted with Aegean's despicable conduct. We are paying outrageous ticket fees, massive airport taxes to the airline "Cartel" and they refuse to do their job properly. Honestly, I have no words.... Latest update, 4 days later, my 2 suitcases have magically re-appeared. Apparently they were stuck in London Gatwick Airport and no reason was provided nor I have received any apology. One of my suitcases was returned with a broken wheel and a massive hole at the bottom. It was a miracle that no contents were spilled out. No compensation yet received, absolutely nothing. Gatwick airport should definitely be added to the top of the list for "Worst Airports in Europe"....