Fantastic Services
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DO NOT use Fantastic Services for End of Tenancy cleaning
The team did not come with the proper equipment for EOT cleaning and even though deep cleaning is part of the service, such was not done. Luckily we kept the apartment clean. Actually I paid more than 300 pounds for just hoovering and cleaning the dust, as the team forgot to clean the coffee machine, the fridge, the oven, etc. I had to hire someone else to clean those properly and not get charged by the letting agency as Fantastic services requested evidence for the omissions, then they said that the evidence was received after the 48 hour guarantee. They offered me a 10-pound credit as a compensation, which is a joke, considering the money I paid, the trouble caused and that my current credit balance with them is 540 pounds. You'd expect they would value their customers more. Also I don;t think they have a professional staff trained to do EOT cleaning as they claim on their website. It turned out they are using subcontractors and apparently it's difficult to exercise control over them. I don;t think they fully understand the difference between EOT cleaning and regular cleaning.