Norm in Michigan

Feb 9, 2011

Customer service is terrible

Ordered an item and ended up selling vehicle before it arrived (2 weeks plus). Never removed it from box. No invoice or instructions in box. Called at least 6 times before I finally got a person. They said to go to website and fill out application for returning product and they would send me a return authorization number? Still waiting for number. Why can't you just return the product with the name and other information and send a refund? Have since called numerous times and sent e-mails with no response.