Mr Mister

Sep 4, 2025

Lloyds customer badly let down

I took ownership of a property around 18 months ago. I was receiving letters from Lloyds Bank for a previous occupier. This had clearly been going on for some time as the previous occupant was of a different name to the letter recipient. I returned the letters as per the instructions on the reverse of the envelopes every month. After a year I decided that Lloyds Banking Group's letter returns policy was not being adhered to so I contact them directly. I explained the problem and raised my concern with them that the recipient may have been missing out on important information (I have never opened any of the letters, only returned them as they were addressed to someone other than myself). I received a text from Lloyds acknowledging my concerns, I then received several further texts claiming they were still investigating the matter. Today, however, I received an electronic letter telling me how they could not help as they had been given an address for this person (well obviously not, or they would not have been coming to my address). and they have closed the case, hiding behind the claim that there may be some legal reason why they cannot stop the letters. In summary the gentleman who the letters are addressed to may be, for example, in a care home, retired or even passed away, but Lloyds will not look into the matter properly. I will certainly never bank with any part of Lloyds group if this is the care they extend to their customers.