TestnGo Services
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Never received the tests
Never received the tests, spoke to agent who told me to go to Boots and use theirs to submit so an extra £9.80 on top of what I paid. Done tests and one of the certificates had the wrong DOB on it, this was at 12.30pm, I did book the 6 hour service. Contacted them at 1pm and they sent me a link to alter this, which I did. By 4pm still no updated certificate so again I spoke to an agent and told them my flight was at 4am the following day so needed this. By 8pm still nothing arrived. Again online speaking to agent who told me I will have this by the morning. Next morning I woke up and NO certificate. We could not fly without this so we missed our flights/holiday. The day I again contacted this company and told them the situation, they said the certificate was sent. (It wasn't)... The evening I asked for a full refund plus the £9.80 I had to pay for the tests. I was told I was not getting any refunds. That evening at 10.30pm I finally received the certificate, 33 hours after I submitted them. The certificate had the date and time on the cert proven this was never done when I was promised. I would NOT recommend this company to anyone. We missed our holiday due to them. This was over a week ago and guess what, the LFT's still haven't arrived so more than likely it was never sent. I have contacted my bank to claim the money back from this fraudulent company.