Homepal
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The opposite of professional - avoid by all means if you can
UPD2: All being said and done, the agency is a sham. Their support is about 5% of what a real professional agency would do. Charging less still makes their fee a rip off. Avoid by all means if you can. After quickly setting the viewing (thank you!) support went downhill. Specific questions related to the property and the expenses related to the purchase transaction were not answered despite a reminder to please answer the questions. While my emails go ignored, the company sends automated (i assume) stuff informing that they are highly professional (lol) and they would turn me to collectors should their fee is not paid. If anybody appreciates peace of mind when purchasing in Italy, run for you life from these guys - they do not offer it whatsoever. Had to go to a notary to learn more about the property and how much it would cost to do all the paperwork. Of course, the agency expects full payment (2000+ euros plus 22%tax) for (1) setting a viewing; (2) one initial call plus a call to confirm that the owner has agreed to show the property and (3) sending 4 emails by a live person that did not give sufficient information for making one’s mind on the transaction, let alone actual professional support for the purchase. Homepal is not taking any responsibility for the failure to provide services that they promise. My experience is that the agency is the opposite of professional, sadly. UPD: Upgrading my review from 1 to 3 stars because an English-speaking representative contacted me. The service cannot be a 5-star one if one needs to leave a bad review to get any helpful response but hope things will go well from now. Will update once our interaction is over to provide more information about the overall experience Original review: Got interested in one of their listings on Idealista and tried to set up a viewing. Tried to reach via email, got a message instructing to call. Since my Italian is bad, asked a colleague to call for me. Homepal said they talk only with the interested party and have people who speak English. Called myself. Very loud noises in the background, quite a bad impression from the start. Tried speaking English, representative hanged up on me. Called again, asked in Italian if there was anybody speaking english. Was told there was nobody. Overall impression is of a scam shop