Bruno

Mar 9, 2025

Excellent customer service (especially Jenna)

Jenna Lobos was completely excellent in communicating and helping me through the booking and payment process after I had some questions about the charge breakdown. She was transparent, detailed in her explanations, and helpful throughout. When it turned out I had made a mistake, she was quick to help me with the cancellation and explain how the refund would work. I look forward to working with Thrive next time I book a flight.