Firefly Car Rental
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Another Firefly sucker.
Seems like it is business as usual for Firefly. I booked through the economycarrentals website, paid 250 euros up front. At the desk when picking up the car was given a number of conflicting stories by the young lady, who was constantly interrupted by her colleague to correct her. When I got the contract I was totally confused and thought that it included the deposit. I also did not pick up that they had not at any stage taken into account the money already paid, I thought they were just giving me a breakdown of the charges including the deposit (I did ask) and I initialed. After my return from Spain they deducted 581 euros from my credit card and then also sent me my statement of charges in Spanish, so I could not understand what they were charging me for. Tried to email, no reply, my son tried to call, was informed he must email. Having read all the reviews here, it would appear that this is how they operate, fraudsters and scammers. There should be an international tourism commission which deals with this kind of thing because where do you go now? You are thousands of kilometres away and they know it, so can get away with it. However I will be investigating my legal options, my son lives in Spain and does know lawyers.