Hyatt Hotels
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Pathetic service - Hyatt House Washington DC/The Wharf…
Disappointing and unscrupulous service from the Hyatt House Washington DC/The Wharf, and certainly not the quality service I would expect being part of the Hyatt family. I made my booking using Booking.com. When I arrived on Jan 29, I showed my email and confirmation number (2170737111) as well as the price to be paid, $469.34. They registered my credit card and said I will be charged afterwards in case I used any incidentals, etc. On February 1, I checked out using key drop off as they advised due to covid and the line at the front desk, but afterwards did not receive any email receipt, but I noticed on my credit card statement that I was billed on February 4 the amount of $626.02. After calling long distance and being put on hold for over 20 minutes, I finally spoke with a manager who pretty much said tough luck, it was my problem and that I needed to follow-up with Booking.com. Booking.com said that the Hyatt is being unscrupulous in not honoring the rate that its arrangement with Booking.com. Thus, Booking.com will separately bill Hyatt and reimburse me. In the meantime, I have been hugely inconvenienced and will not use Hyatt (or Booking.com) again. Pathetic.