Available Car
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Initial visit, sale and handover
Initial visit - was given freedom to have a good wander and look at lots of vehicles without a sales representative approaching me - might have been nice for someone just to welcome and just to invite/encourage me to do that and let me know what to do if I wanted to find out more about a car Sales Rep and Finance Team member (Andy) very helpful and provided good, clear information. Appreciated the test drive - could maybe give a bit more info about the car. Actually being given the opportunity to start the car myself would have been helpful - when I later purchased and came to drive away, didn't realise that needed to press down the clutch to get the ignition to start and had to go back in and ask how to start the car : ) Handover - appointment time was 11.20 am (admittedly we had changed this the day before from 1 pm). Arrived and waited 40 mins before anyone could deal with the handover. Noticed several others had long waits as well. Reception staff were good at acknowledging this and offering reassurance but the delay meant I had to postpone another appointment because it took from 11.20 am to almost 1.30 pm to complete the handover. It might be helpful to let customers know that this is the kind of time frame they need to allow. It's helpful to be given a reason for the delay and a rough idea of when someone will be available. In my case there were some complications with the need to get a new log book for my old car. Really appreciated the help and flexibiity you offered around this to still make the new purchase possible