Hyatt Hotels
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Lies and Marketing Gimmicks
"The Best Rate Guarantee" on Hyatt's website is a pure lie and a marketing gimmick. I booked through their site and shared screenshot for booking DOT com where price was lower. First they said they can't 'reproduce' the rate on booking DOT com due to secret deal which they can't see. I provided them further explanation that even if you remove special discount from Booking DOT com, their price is still higher. Once I sent them all screenshot with clear markings and asked them to share what they can see, they stopped responding. I had a decent experience with actual hotel but their customer service who responds to best rate guarantee requests is like you are talking to a wall!